WARRANTY

1. Eligibility & Coverage •
Warranty Type: Standard Manufacturer's Warranty (36 months, calculated from the date of product delivery) • Covered Defects:
✅ Carbon fiber rim delamination, separation, or breakage
✅ Hub / Freehub failure (e.g., abnormal noise, skipping/stuttering during freewheeling)
✅ Rim deformation (not caused by human impact)
✅ Manufacturing defects in brake tracks / spoke holes •
Exclusions:
❌Vulnerable parts such as bearings, valves, quick releases, thru axles, and brake pads.
❌ Improper assembly or maintenance.
❌ Misuse / Abuse (e.g., overloading, non-standard tire pressure, aggressive braking)
❌ Unauthorized modification / Replacement of original components (e.g., non-brand freehubs, carbon spokes)
❌ Normal wear and tear (e.g., minor scratches on rim surface, minor oil residue on hubs)
❌ Shipping / Logistics damage (claims must be filed with the carrier)
❌ Force Majeure (fire, flood, earthquake, etc.)
2. Warranty Claim Procedure
Step 1: (Submit Application)
Send an email to jensen@tukuswheels.com, including:
1. (Order Number)
2. (Date of Purchase)
3. Clear photos / videos (showing the defective area and serial number)
4. Proof of Purchase (order screenshot / invoice)
Step 2: (Review & Verification)
Our team will complete the review within 2 business days to confirm whether the defect is covered under warranty. • If further verification is required, the customer may be asked to return the product (shipping costs covered by the merchant).
Step 3: (Resolution Options) Based on the review results, the following options are offered:
1. Free Replacement: For severe defects deemed beyond repair
2. Free Repair: For minor defects that are repairable
3. Partial Refund: In cases where the customer chooses not to proceed with repair or replacement
Shipping Costs: Round-trip shipping costs for warranty-covered claims are borne by the merchant; return shipping costs for non-warranty claims are borne by the customer.
4. Limitations & Exceptions • The warranty applies only to the original purchaser and is non-transferable. • No warranty services will be provided for claims submitted after the warranty period has expired. • Custom products (e.g., custom paint jobs, special dimensions) are not eligible for warranty coverage. • Damage resulting from the customer's failure to install the product according to the instruction manual. / Damage resulting from usage is not covered under warranty.
5. Contact Us
Email: jensen@tukuswheels.com
WhatsApp: +86 18050100735
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+8)