Return policy
1.CANCELLING OR MODIFYING AN ORDER BEFORE SHIPMENT
1.1 If you would like to modify or cancel your order, please do so within 24 hours of placing your order by contacting jensen@tukuswheels.com Requests for a modification or cancellation after 24 hours may not be granted. If it is granted, there may be additional fees.
1.2.After 24 hours of placing a custom order, returns and/or modifications are very unlikely to be granted. Custom orders include custom rims, upgraded hubs, upgraded spokes, custom decals, no decals, etc…
1.3.If you wish to cancel your order before it has been shipped, you may notify us by jensen@tukuswheels.com In some cases, the order may have already been dispatched before you receive a notification.
1.4.Once an order has been dispatched , it cannot be cancelled or modified.
2.DAMAGED OR MISSING PRODUCT
2.1.Please carefully check the delivery package upon its arrival before signing for it. If there is obvious damage, please take photos of the damage and reject the package. Within 7 days of arrival, send jensen@tukuswheels.com
2.2.If a claim is made against the shipping company, they will provide a compensation number. Please inform jensen@tukuswheels.com of this number for the purpose of delivery tracking.
2.3.If you have signed for the package, and then you find the goods are damaged after opening it, please contact jensen@tukuswheels.com within 7 days of delivery. After receiving approval for a return, ship the package back to Tukuswheels within 30 days of the delivery date. Within 10 days of the goods being returned to Tukuswheels, the cause of issue will been verified, and you will be contacted regarding the possibility of a full refund or replacement. In the case of a refund, the refund will be sent to your original payment account.
3. RETURNS NOT RELATED TO THE CONDITION OF THE PRODUCT
We hope you enjoy your purchase. If the product you ordered does not meet your expectations for any reason, it may be returned with certain limitations.
Within 30 days of delivery, contact jensen@tukuswheels.com. Do not ship any items back to to Tukuswheels without receiving prior approval.
You will be responsible for the following: shipping cost to your address, shipping cost toTukuswheels, and any taxes, fees, or duties associated with shipment. Within 10 business days of the product being returned to Tukuswheels, the refund will be arranged.
If any of these applied to your order, it does not qualify for a return：
The product has been used
The product packaging is damaged
The product itself is damaged
The product is not in full resale condition
The returned product is not received by Tukuswheels
It has been more than 30 days since delivery
There is no proof of purchase
The product is classified as limited time only and/or is no longer in production
4. SUSPECTED MANUFACTURING DEFECTS
If any product purchased from Tukuswheels is suspected to have a manufacturing defect within 3 years of its delivery date, Please contact jensen@tukuswheels.com. More information is available in our Warranty Policy.
5. REFUND PROCEDURE
If the product you are returning meets Tukuswheels return and refund standards, you will be contacted within 10 business days to confirm with you the amount to be refunded and arrange for it to be made. A refund would then be sent to your original payment account. It may take a few days for the bank to process the transaction. If Tukuswheels notifies you that the refund has been sent, and there is a delay, please contact your bank directly.
If the returned product does not meet Tukuswheels’ return and refund standards, it will be rejected and returned to you. In this case, then you will be responsible for the shipping costs.
Please note that the refunded amount does not include additional transfer fees or changes in foreign exchange conversion rates. If there are additional fees associated with a transfer to Tukuswheels, these fees will be borne by the customer.
If there was an error in your order, such as the wrong item being shipped, Tukuswheels will be responsible for return shipping costs.
Email: jensen@tukuswheels.com
Phone: +8618050100735